YES! We ship worldwide. In an instance we cannot ship to your country due to your customs laws, we will e-mail you accordingly.

• STANDARD SHIPPING  ( 7 – 14 business days )
  • This is  for all orders. We have canceled free shipping as our local couriers are only accepting express shipping due to covid-19 discrepancies.
  • Time may change due to your country’s importation capacity.
• EXPRESS SHIPPING ( 2 – 5 business days)
  • You can avail of FREE EXPRESS shipping when you reach USD $ 150
  • Express shipping is available for Free in the Philippines.

All orders are entitled to Standard shipping which takes 14 – 21 business days. 

We also offer FREE EXPRESS shipping which takes 2 -5 business days if you reach USD $ 150.

*Please be reminded as delivery dates are not accurate due to Covid-19 affecting courier and delivery services throughout the world.

Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kindly visit the tracking website linked in your e-mail for updates. Simply enter your waybill tracking ID in the field. Please allow for 24 hours after you have received the shipping confirmation e-mail for the status to be updated.

We know how important your order is! This is the very reason why Pomé provides complete tracking information. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. 

We are always willing to provide assistance when this happens. However, Pomé is not responsible for packages whose signature requirement was released. We are not responsible for lost or stolen packages if delivery has been confirmed through the order tracker. 

If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them. Contact Deutsche Post Group DHL (www.dhl.com) You can reach them by calling 1-800-225-5345 for domestic or international assistance.

The customer is responsible for paying custom duties and taxes levied by their respective country. Pomé will not reimburse these payments.

Custom policies vary from country to country. If you are unsure of the charges, please inquire with your local customs office first.

Once the package arrives at your local shipping station, DHL will contact you via text and e-mail to inform you of your shipping schedule. In most cases, this is the next business day. 

Failure to reply to DHL’s numerous notifications will signal that you allow the package to be delivered at the said time and date. 

In these cases, the customer accepts full responsibility for any loss or damage to these items once there is a delivery or attempted delivery.

Furthermore, the customer is responsible if their package gets redirected to our warehouse and marked as unclaimed or undeliverable due to invalid/incomplete address.

Cases like these usually happen in the event of an invalid/incorrect address or when additional fees must be paid. 

DHL will notify you enough times and will you ample time to respond to their messages. However, once they have declared that the package was rerouted, Pomé is no longer responsible for the items or any fees that you may incur because of it. Kindly ensure that when you input your details, your shipping address and contact information arecorrect. 

Pomé does not offer free shipping back to the customer in cases where delivery was unsuccessful due to the negligence of the buyer.

Kindly contact us at hello@pomeofficial.com as soon as possible. We will gladly change your shipping information for as long as your item has not yet been shipped.

In case you gave overt and obvious incomplete information, Pomé will e-mail you and hold your package until you respond. We are not responsible for any delays brought about by this scenario. 

In the event that the error is not obvious and your item has already been shipped, Pomé will be charging you the additional fees we will be incurring in order to change your shipping details. This amount varies on a case-to-case basis and we will provide you with the exact invoice we receive from DHL.